Returns Policy Rovernighter

We hope you will be happy with all products you purchase from up. However, if you are not please let us know and we will seek to either replace it or refund you for your product.

What products can I return?

We are happy for you to return any products that you have purchased from us that are unused in a resalable condition and in their original packaging.
However, we are unable to accept returns of the following products:
  • Personalised products
  • Made-to-measure products

Returns Instructions:

If you are not completely satisfied with your order, please return your goods to us within 30 days of receipt using the following instructions:
Customers who have registered
  1. Sign in to the My Account section and click ‘Returns’ in the account menu
  2. Select your order, highlighting the products that you would like to return
  3. We will contact you within 3 working days with returns instructions

Faulty Products

If you would like to return a faulty product, please contact us Please ensure that you detail your name, address, order number, the product that has developed the fault, and details of what the fault is. We will either contact the manufacturer to organise repair or organise a courier to collect the product for inspection to determine whether the product has a genuine fault and is not damaged through wear and tear, misuse, or through attempts of own repair. If a product is deemed to be faulty due to the above, then you will be liable for the cost of returns.

Refunds Policy

We want you to be happy with your purchase from us, if you are not then just return the products to us following the instructions above. We will exchange or refund the debit or credit card that was used to originally place the order.

Terms and conditions

If you are unhappy with your purchase, please let us know within 30 days of your purchase.
It is very important that any item that is unwanted and not faulty is sent back in a resalable condition. This means that the product needs to be unused, undamaged and kept in its original packaging.
The amounts that you will be refunded:
Unwanted orders – we will refund the full price of the returned goods. If an item has been sent back damaged, then we can refuse to accept this return or may deduct up to 30% of the refund value.

Damaged or Faulty Orders

We will refund the full price of the goods and the cost of delivery. There will be no returns charge on these orders.

Wrong orders

If we have sent you the wrong product(s), and you do not wish to have your original order resent to you.  We will refund the full price of the goods and the cost of delivery. There will be no returns charge for returning the incorrect products that were sent to you.
Please ensure that you return the products within 14 days of cancellation of the contract.  We will process refunds when we have received the returned product. Refunds will usually take 7 working days to clear.

Products that we are unable to refund or exchange

Unfortunately we are unable to offer refunds or exchanges on the following products, unless damaged or faulty:
  • Personalised products
  • Made-to-measure products